COURSE SPECIFICATIONS

Course Summary

Business Fundamentals Modules

48 modules to sharpen your business and interpersonal skills
Regain or maintain your competitive advantage. Sharpen your business and interpersonal skills with our full range of courses on leadership, communication, management, sales and personal success.

1. Leading Effective Meetings
2. Applying Leadership Basics
3. Building Strong Customer Relationships
4. Recognizing Employee Performance
5. Managing Stress
6. Leading Effective Teams
7. Dealing With Difficult Customers
8. Becoming an Effective Team Member
9. Conflict Intervention
10. Basics of Effective Communication
11. Providing Effective Feedback
12. Discharging Employees
13. Conducting Performance Reviews
14. Recognizing and Managing Anger
15. Solving Problems as a Team
16. Recognizing and Avoiding Burnout
17. Preventing Sexual Harassment for Employees
18. Interviewing Skills for Job Candidates
19. Achieving Personal Goals
20. Financial Basics for Non-Financial Managers
21. Setting Performance Goals & Expectations
22. Delegating
23. Time Management
24. Basics of Effective Selling
25. Intercultural Business Etiquette
26. Understanding & Using Contracts
27. Qualifying Sales Prospects
28. Interviewing Job Candidates
29. Managing a Virtual Office
30. Creating an Effective Sales Team
31. Telephone Sales Skills
32. Mastering Cold Calls
33. Closing the Sale
34. Negotiating for the Sales Professional
35. Valuing Diversity
36. Dealing with Violence in the Workplace
37. Managing Projects
38. Internet Basics
39. Managing Your 401(K)
40. Balancing Work & Family
41. Succeeding as a Supervisor
42. Disciplining & Redirecting Employees
43. Preventing Sexual Harassment for Leaders
44. Presentation Skills
45. Motivating Employees
46. Managing Change
47. Developing a Strategic Plan
48. Creating a Strong Leadership Team

Estimated program length : 24 Hour(s).

Delivery Options

Self-paced, on-line
Computer-based CD-ROM
Webinar
Webcast

Features

Video			Flash
Audio			Interactive Components
Exercises			Live Instructor
Quizes			Printable Reference Material
Completion Certificate

Pre-Requisites

None.